How We Operate
It is not only what we do at Sutherland & Walker that makes us different, but how we do it is different too.
How we do what we do plays a major part in ensuring that our customer satisfaction and retention remains at the highest level.
- Locally based to your property.
- Use only bona-fide contractors who, where possible, are also local to your property.
- Communication is key to a well managed development; our approachable staff are always happy to discuss any matter relating to your property with you.
- Calls to our offices are answered on average in 8 seconds; ensuring you are not left hanging on feeling frustrated or going through an automated voice system.
- Our “on the road” property managers spend all their time on the managed development; not shuffling paperwork in the office.
- Property Managers are employed by Sutherland & Walker and have a wealth of experience in property management and maintenance. They are backed up by our strong administration and financial teams.
- We research and provide best-price-for-value insurance deals for block and individual insurances.
- We help our clients form Owners Associations to aid communication between neighbours.
